DO YOU SHIP WORLDWIDE?
We sure do! We proudly ship worldwide.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
From the time your order is placed and the date when you or your customer receives it, there are two processes to consider.
Fulfillment: Standard processing time is 5-10 business days. Depending on the circumstances (high volume of orders) and inventory levels, it can take a little longer than usual for orders to be shipped out.
Shipping: When your order ships, we will send you an email with tracking information. If you do not receive this email, you can go to your Account to check your order status and view tracking information. If the provided tracking number is invalid please contact Customer Support, if the tracking number is valid but lacks tracking information, please wait 5-10 days for the courier service provider to update tracking information then check again.
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different storage locations worldwide so some items might arrive earlier than others. If you’d like to know the status of your other items, please e-mail us with your name and order number.
WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.
We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. keytobeautystore.com is not responsible for any delays caused by destination customs clearance processes.
WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before the holidays.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
You can however, cancel your order within 24 hours and your money will be refunded. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
WHAT IS THE RETURN AND EXCHANGE POLICY?
Please see the Returns and Refund Policy
Have a question? Contact Us!